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What will I get back?

Legacybox offers three options for how you can receive your digitized files. This section is dedicated to providing information about each option so that you can determine the right option for you.

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Which storage option is best?

We offer three different options: thumb drive, DVD/CD set, and Digital Access. The best one for you depends on how you intend to access your digital files once you receive them. Each option has its own advantages! Ultimately, you're going to get the

What is Digital Access?

Digital Access is an option as to how you can receive your digitized files in your completed Legacybox order. It provides a secure cloud-based access for your newly digitized files. When your order is complete, you'll receive an emailed link to downl

Why should I get a USB thumb drive?

USB thumb drives are available as one of the output options (along with DVDs or Digital Access) when placing your order. They create a convenient way to store your memories. Just plug the thumb drive into your computer and store your files to a hard

Will all of my digital files fit onto one thumb drive?

In short, yes it will all fit. Our system ingeniously calculates the USB Thumb Drive size your order needs based on the number of items you're sending in. Each thumb drive is made custom for each order to ensure everything fits. In the rare case that

How many DVDs/CDs will I receive if I select the disc set?

The type and number of discs you receive will depend on what types of media items you send in. Video Tapes:. Each tape will be converted to its own DVD disc. Normally the tape can fit on a single disc, but some longer tapes may need to be split up on

Can I play my thumb drive on my TV?

Our thumb drives are formatted specifically for computers, so while it is possible that the thumb drive we create will work in your smart TV, we cannot guarantee that it will. In fact, sometimes plugging your thumb drive into your smart TV will cause

Will my discs work in my CD/DVD player?

Our DVDs are region free and copyright free. They are formatted to work in a DVD player. While it is possible that our DVDs will work on Blu-ray players (if those players are formatted to play DVDs), gaming consoles, or DVD-capable computers,  it is

How do I backup the digital files on my USB thumb drive?

Creating a backup of your precious recorded moments is a great insurance policy in case anything happens to your original USB thumb drive. We recommend storing copies of your digital files in two or more places. You can even keep copies on a second c

What format are the digitized files on my USB thumb drive or Digital Access download?

Digital files are a great way to share your memories with friends and family. By selecting the USB thumb drive or Digital Access option at checkout, you will receive back your files in a digital format, ready to share and use on your computer. Quick

What will I receive back when I purchase a reel-to-reel USB thumb drive or Digital Access?

Excellent question! In short, you’ll get back your original reels with all the WAV files made from them.We record every reel from start to finish to ensure we capture every second of your audio, and unless that reel is blank, we make sure every secon

What will I get back?

Once the digitization process is complete, your Legacybox will be returned to you by UPS, our trusted shipping partner.  We provide tracking information with updates the whole way, letting you know where your order is in the process. In your complete

I need my Digital Access download link. How do I get it?

Your download link will be stored on the order tracking page here. Just use your order number and email address to access it. You'll see an update that says "Uploaded to Cloud." Click that link!. If you'd like some instructions on how to do this, you

What will I receive back when I purchase a reel-to-reel CD set?

Excellent question! In short, you’ll get back your original reels with all the CDs made from them. We record every reel from start to finish to ensure we capture every second of your audio, and unless that reel is blank, we make sure every second of

Can you combine my tapes onto a single DVD?

That’s a great question!. We have always found that to ensure the best quality transfer, one tape per DVD is the best bet, just to make sure everything fits properly. In addition, we also play through every tape in its entirety to make sure that ever

How do I play my DVDs/CDs?

Our DVDs are region free and copyright free. They are formatted to work in a DVD player. While it is possible that our DVDs will work on Blu-ray players (if those players are formatted to play DVDs), gaming consoles, or DVD-capable computers,  it is

DVD vs Digital Files? Which one is for me?

If you’re hoping to view your old family memories on a large TV, then the DVD will be just fine. Our DVDs are a great way to gather friends and family for a night of laughs, joy, and reminiscing, as you view your memories together.However, we underst

Can I get extra copies of my DVDs/CDs?

We'd love to help you with this. When placing your Legacybox order, feel free to purchase as many DVD/CD Sets as you'd like. Each DVD/CD Set will provide one disc copy of each item in your order, so purchasing multiple sets will provide extras. The D

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