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Shipping Your Order


What are my shipping options, and how much do they cost?

For the initial shipment of your Legacybox, we provide a few options based on the box you choose. Please know that the Standard Delivery option usually results in a transfer to USPS for final delivery, so if you have issues receiving packages from US

What is shipping protection?

These are such precious memories and you can never be too careful or have too much peace of mind! Shipping protection is ultimately to put your mind a little more at ease when you send off your Legacybox. While it doesn't make the shipping any more s

Can I ship my order in multiple boxes?

We can only accept one shipment of an order. If your order doesn't fit in the box that we sent to you, no worries! You're more than welcome to find a bigger, sturdy box and ship your items in that. Just make sure you use the prepaid shipping label we

Can I change my shipping address?

That depends!. We want to make sure your order is shipped to the right place, so we would be happy to help you update your return shipping address in our system. If either 1) we have not received your order or 2) your order is still in our facility a

Can you ship to an APO or FPO?

Unfortunately, we are unable to ship to Army, Air Force, or Fleet Post Offices at this time. This is something we are still working on. However, we are always making changes and updating where we ship. Please keep an eye out on our website for future

Do you provide services internationally?

We do not ship internationally at this time. We currently fulfill orders within the contiguous U.S. only. Legacybox does not does ship to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses and P.O. boxes.

Can you ship to Alaska or Hawaii?

Currently, Legacybox only ships to the continental United States. We cannot ship to Hawaii or Alaska.

Can you ship to Canada?

Sadly, we are not accepting new Canadian orders. However, we are always adding new features and services to serve as many customers as possible.

Where can I ship my Legacybox?

Your Legacybox comes pre-paid and pre-addressed, to be processed at our facility in Chattanooga, TN. Place your included return shipping label over the existing label on the cardboard box that your Legacybox arrived in. The label can also be applied

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