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Is it safe?

Yes!. We've designed your Legacybox to be a safe way to digitize home movies and photos. We're the leader for home movie and photo conversion. We've served over 500,000 families and created millions of DVDs/CDs and digital files for customers all ove

Contact Customer Service: Phone or Email

We're here to help!Do you have a question but can't find the answer in our Help Center? Not a problem! For quick answers, simply contact our Customer Support Team at [email protected]. You're welcome to reach out using out Live Chat feature as

What is the video quality?

There's a lot of factors to take in when it comes to video quality. Here's some helpful definitions. Given these definitions, what does that mean for your digitized videos?. Your digitized tapes will be converted to 480p at about 24-29 frames per sec

Will you edit my Files?

Great question! We understand the need to remove footage that is blank or unnecessary. However, at Legacybox we value each possible memory so we do not edit any footage or format that we receive. Fear not! Through our options like Digital Access and

Do you offer bulk pricing?

With over a decade of experience, Legacybox is the industry leader in digitally preserving analog media. We've been trusted by countless families, museums, governments and universities to digitally preserve their analog media. Our pricing is extremel

Is it safe to send my order in right now with everything related to COVID-19 going on?

Yes. Not only are we still open and operational but we've also taken several extra precautions to ensure your order and our team stays safe.   We are making sure that our technicians are healthy and have offered time off for anyone who feels even rem

What is the price of an extra item?

Extra items are only $17.99 each. We provide extra barcodes with every Legacybox, giving you the flexibility to send in extra items. Just apply the additional barcodes to the extra items and include them in your Legacybox, and you're set!. Once our t

How much does a USB thumb drive cost?

Prices for thumb drives vary to accommodate the size of the Legacybox ordered. Listed below are the Legacyboxes with the corresponding thumb drive cost:2 Item Starter Box - $5.9910 Item Family Box - $19.9920 Item Closet Box - $39.9940 Item Trunk Box

How do I set up a return?

We are very sorry you were not happy with your order, but we are here to help you get it sorted out!. To get started, please contact our customer support team at [email protected]. A member of our team will be glad to look at your order and dis

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