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Why did I receive an invoice for extra items?

Great question!. When you place an order, you are buying a box that is prepaid for a certain number of items. We offer 2 Item, 10 Item, 20 Item, and 40 Item boxes. In each box, you'll see barcodes that say "Included Item $0" in the quantity of the nu

Can I have a refund if I missed the sale or the price of an item dropped?

If you contact our Customer Service team within 7 days of your original purchase, we'd be happy to adjust the sale and refund you the difference!

How do I receive a refund for my order?

Please reach out to our team if you’d like help canceling your order or have other questions!. To contact our Customer Support team, please reach out to us via email at  [email protected]. Alternatively, if you prefer to speak to a representati

When will I get my refund?

Once a refund is processed, it will typically show up back on your original payment method in 5-10 business days.

What's your cancellation policy?

Please reach out to our team if you’d like help canceling your order or have other questions!

How do I cancel my order?

We are sorry to hear that you'd like to cancel your Legacybox order, but we are happy to help you through the process if applicable. Send a brief email to [email protected] explaining why you'd like to cancel, and one of our Customer Support Ag

What do I do if I see an unauthorized charge to my credit card?

An unauthorized charge is never something we intend, and we want to help you get it sorted out right away. If there is a charge to your card that you did not authorize, please contact our Customer Support Team at [email protected]. If you prefe

What forms of payment do you accept?

We accept all major cards including Visa, American Express, MasterCard, and Discover. We also accept PayPal and Amazon Pay. We do not accept cash or checks. To get started on your order, head on over to legacybox.com/pages/pricing.

What’s your return policy once my items have been digitally preserved?

Think we missed something? We make returns super easy. Simply contact us to set up a review and if we can’t fix it, you get your money back. No hassle. We accept returns within 30 days of completion of an order. An order is considered complete from t

Do you offer replacements and exchanges?

Yes, if your Legacybox arrived damaged, we’ll happily ship you a replacement, free of charge. Simply contact our customer service team and we’ll help you set this up. If you’d like to exchange your Legacybox for a different size, our customer service

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